Returns & Refunds (Physical Products)
This policy covers physical products (supplements) shipped to you. Digital gift cards are covered by our separate gift card refund policy.
30-day return window
You may request a return within 30 days of delivery for items that are unopened, unused and in their original sealed packaging.
Opened or used items
For health and safety reasons, opened or used consumable products (supplements) cannot be returned or resold unless they are defective, damaged or incorrect. This is standard practice for ingestible goods.
Damaged, defective or wrong item
If your order arrives damaged, defective or you received the wrong product, contact us within 7 days of delivery with photos and your order number. We will arrange a free replacement or full refund, including any return shipping.
How to start a return
Email [email protected] with your order number (starts with 2TL-) and the reason for the return. We will send return instructions. Please do not ship anything back before contacting us.
Refunds
Approved refunds are issued to the original payment method within 5-10 business days of us receiving and inspecting the returned item (or immediately for damaged/incorrect items). Original shipping is non-refundable except where the return is our fault.
2theLife Ltd · Registered in England & Wales, Company No. 15841416 · Registered office: 160 Kemp House, 152-160 City Road, London EC1V 2NX, United Kingdom